Follow up after-sales service:

In normal use Carolphy under the condition of stage lighting products, products such as occurrence quality problem, Carolphy company will provide the service to follow up:
1) within 7 days from the date of delivery, detection fault is affirmed by our service center, you can choose to return, exchange or free maintenance service or free replacement parts.
2) within 60 days from the date of delivery of the products, you can choose to enjoy a replacement or free maintenance service or free replacement parts.
3) since 12 months from the date of delivery, you can enjoy free maintenance service or free replacement parts (except for the light source); More than 12 month can be a lifelong enjoy paid maintenance services.
4) all above Carolphy to Philippines company.

Pre-sale service follow up:

Pre-sale technical support, including:
1) understand customer needs and provide value-added services
2) establishment of the technical scheme of the sales work
3) professional and reasonable configuration list
4) location map
5) the key customer dynamic figure
6) technical training

Sale service follow up:

Sale technical support including:
1) professional technology solutions
2) professional installation and debugging
3) professional on-site guidance and training

After customer confirm the order our products, Carolphy commitment within three working days to provide the goods sample, sample confirmation, enter mass production, with average daily production output of not less than 60, to ensure that customers progress! Shipping logistics companies can be specified by the customer, transport to contract both sides agreed shall prevail!